New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305249 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201305362 | Falkirk Council | local housing allowance and council tax benefit | Upheld, recommendations | May 2015 |
| 201305409 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201305412 | Scottish Prison Service | exercise and time in the open air | Not upheld, recommendations | May 2015 |
| 201305414 | Scottish Prison Service | exercise and time in the open air | Some upheld, recommendations | May 2015 |
| 201305443 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201305446 | Midlothian Council | policy/administration | Not upheld, no recommendations | May 2015 |
| 201305709 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201305770 | Glasgow Housing Association | terminations of tenancy | Not upheld, no recommendations | May 2015 |
| 201306131 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |