New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400663 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201400679 | Scottish Prison Service | communication by telephone | Some upheld, recommendations | May 2015 |
| 201400741 | Fife Council | primary school | Upheld, recommendations | May 2015 |
| 201401014 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201401856 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201402052 | A Medical Practice in the Dumfries and Galloway NHS Board area | record keeping | Not upheld, no recommendations | May 2015 |
| 201402090 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201402123 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201402157 | Aberdeenshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Upheld, recommendations | May 2015 |
| 201402202 | Scottish Prison Service | communication by telephone | Not upheld, recommendations | May 2015 |