New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403195 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Upheld, recommendations | May 2015 |
| 201403196 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201403197 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201403297 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2015 |
| 201403395 | Aberdeen City Council | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | May 2015 |
| 201403450 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201403677 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | May 2015 |
| 201403829 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201403876 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201403941 | Business Stream | charging method / calculation | Not upheld, no recommendations | May 2015 |