Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201902230 | Highland NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | September 2022 |
| 201911240 | East Renfrewshire Council | Handling of application (complaints by opponents) | Some upheld, recommendations | September 2022 |
| 202001300 | Scottish Prison Service | Personal property | Some upheld, recommendations | September 2022 |
| 202004290 | Aberdeen City Council | Child services and family support | Some upheld, recommendations | September 2022 |
| 202004351 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2022 |
| 202006807 | Scottish Prison Service | Policy / administration | Some upheld, no recommendations | September 2022 |
| 202007160 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2022 |
| 202009078 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2022 |
| 202101651 | Highland NHS Board | Adult Social Work Services (Highland NHS Only) | Some upheld, recommendations | September 2022 |
| 201905893 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | August 2022 |