New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403956 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201404004 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201404207 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201404231 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201404383 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2015 |
| 201404475 | University of Edinburgh | admissions | Not upheld, recommendations | May 2015 |
| 201404558 | Dundee City Council | special educational needs - assessment & provision | Not upheld, no recommendations | May 2015 |
| 201404695 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201404781 | Historic Scotland | complaints handling | Not upheld, no recommendations | May 2015 |
| 201404801 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | May 2015 |