New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404902 | Fife Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2015 |
| 201404940 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, recommendations | May 2015 |
| 201404990 | Hillhead Housing Association 2000 | terminations of tenancy | Not upheld, no recommendations | May 2015 |
| 201405071 | Dumfries and Galloway Council | primary school | Upheld, no recommendations | May 2015 |
| 201405151 | Audit Scotland | communication, staff attitude and confidentiality | Upheld, recommendations | May 2015 |
| 201405163 | Renfrewshire Council | repairs and maintenance | Upheld, recommendations | May 2015 |
| 201405219 | South Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2015 |
| 201405223 | Scottish Prison Service | removal from association/segregation | Upheld, recommendations | May 2015 |
| 201405308 | Office of the Public Guardian (Scotland) | complaints handling | Not upheld, no recommendations | May 2015 |
| 201405491 | The Highland Council | land and property | Not upheld, no recommendations | May 2015 |