New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406167 | The City of Edinburgh Council | refuse collection & bins | Upheld, no recommendations | May 2015 |
| 201406171 | North Ayrshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2015 |
| 201406263 | Loch Lomond and The Trossachs National Park Authority | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406266 | University of Stirling | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406329 | North Ayrshire Council | complaints handling (including appeals procedures) | Not upheld, no recommendations | May 2015 |
| 201406473 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2015 |
| 201407022 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | May 2015 | |
| 201303023 | Orkney Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | April 2015 |
| 201303301 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2015 |
| 201303860 | South Lanarkshire Council | building standards | Not upheld, no recommendations | April 2015 |