New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305465 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations April 2015
201305870 Business Stream charging method / calculation Some upheld, recommendations April 2015
201305901 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201305953 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2015
201305965 Knowes Housing Association Ltd terminations of tenancy Some upheld, recommendations April 2015
201306092 Scottish Prison Service personal property Upheld, recommendations April 2015
201306133 Scottish Prison Service communication by telephone Upheld, recommendations April 2015
201306238 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201400075 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2015
201400511 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015