New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400589 North Lanarkshire Council improvements and renovation Not upheld, no recommendations April 2015
201401037 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201401609 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2015
201401611 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201401745 Aberdeenshire Council policy/administration Not upheld, no recommendations April 2015
201401773 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2015
201401836 Scottish Prison Service transfer to another prison April 2015
201402072 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201402210 A Medical Practice in the Greater Glasgow and Clyde NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations April 2015
201402285 East Lothian Council communication staff attitude and confidentiality Not upheld, no recommendations April 2015