New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406015 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2015
201406554 Scottish Water damage caused / compensation Resolved, no recommendations April 2015
201201266 River Clyde Homes applications, allocations, transfers & exchanges Not upheld, no recommendations March 2015
201301821 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2015
201302422 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2015
201302557 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations March 2015
201302921 South Lanarkshire Council aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 Not upheld, recommendations March 2015
201302996 The Highland Council primary school Upheld, recommendations March 2015
201302998 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations March 2015
201303648 Tayside NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2015