Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202004331 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2022
202005176 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2022
202005405 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2022
202005563 Grampian NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2022
202006236 Scottish Ambulance Service Clinical treatment / Diagnosis Not upheld, no recommendations August 2022
202006396 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2022
202006668 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2022
202101210 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations August 2022
202101301 Aberdeen City Health and Social Care Partnership Admission / discharge / transfer procedures Upheld, recommendations August 2022
202101690 A Medical Practice in the Fife NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations August 2022