New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201303811 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations March 2015
201304053 Aberdeen City Council parking Not upheld, no recommendations March 2015
201304141 North Ayrshire Council complaints handling (incl social work complaints procedures) Not upheld, recommendations March 2015
201304592 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201304599 Forestry Commission Scotland policy/administration Not upheld, no recommendations March 2015
201304734 Tayside NHS Board complaints handling Upheld, recommendations March 2015
201305035 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2015
201305357 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2015
201305448 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201305791 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2015