New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401445 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2015 |
| 201401558 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2015 |
| 201401584 | Glasgow West Housing Association Ltd | rent and/or service charges | Not upheld, no recommendations | March 2015 |
| 201401678 | The City of Edinburgh Council | primary school | Not upheld, no recommendations | March 2015 |
| 201402018 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2015 |
| 201402081 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2015 |
| 201402112 | North Lanarkshire Council | council tax | Not upheld, no recommendations | March 2015 |
| 201402187 | North Lanarkshire Council | repairs and maintenance | March 2015 | |
| 201402411 | Glasgow City Council | secondary school | Upheld, recommendations | March 2015 |
| 201402424 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2015 |