New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402434 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2015 |
| 201402438 | University of Glasgow | special needs - assessment and provision | Not upheld, no recommendations | March 2015 |
| 201402498 | Muirhouse Housing Association Ltd | policy/administration | Not upheld, recommendations | March 2015 |
| 201402858 | Business Stream | incorrect billing | Not upheld, no recommendations | March 2015 |
| 201403024 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2015 |
| 201403261 | The Accountant of Court | policy/administration | Not upheld, no recommendations | March 2015 |
| 201403265 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2015 |
| 201403426 | Borders NHS Board | continuing care | Upheld, recommendations | March 2015 |
| 201403460 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2015 |
| 201403620 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2015 |