New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403808 | Scottish Prison Service | medical assessments/reports | Not upheld, no recommendations | March 2015 |
| 201403846 | The Moray Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2015 |
| 201404075 | Perth and Kinross Council | housing statutory repair notices, HAA areas and demolition orders | Not upheld, no recommendations | March 2015 |
| 201404177 | The Moray Council | rent and/or service charges | Some upheld, recommendations | March 2015 |
| 201404219 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2015 |
| 201404222 | Business Stream | policy/administration | Some upheld, recommendations | March 2015 |
| 201404247 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | March 2015 |
| 201404348 | South Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2015 |
| 201404362 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2015 |
| 201404373 | Scottish Prison Service | progression | Not upheld, no recommendations | March 2015 |