New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404505 A Medical Practice in the Lanarkshire NHS Board area complaints handling Some upheld, recommendations March 2015
201404545 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201405168 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201204456 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201204998 The City of Edinburgh Council handling of application (complaints by opponents) Some upheld, recommendations February 2015
201300300 Tayside NHS Board clinical treatment / diagnosis February 2015
201300474 Scottish Prison Service personal property Upheld, recommendations February 2015
201300619 Crown Office and Procurator Fiscal Service policy/administration Some upheld, recommendations February 2015
201301496 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201302021 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015