New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302667 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201302805 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations February 2015
201302826 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201303891 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201304086 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201304239 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201304473 Kingdom Housing Association Ltd repairs and maintenance Not upheld, no recommendations February 2015
201304484 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201304582 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201304620 Scottish Prison Service use of restraints Upheld, action taken by body to remedy, recommendations February 2015