New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304621 | Borders NHS Board | nurses / nursing care | Upheld, recommendations | February 2015 |
| 201304654 | Scottish Prison Service | access to medical care/treatment | Some upheld, recommendations | February 2015 |
| 201304655 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | February 2015 |
| 201304716 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2015 |
| 201304815 | A Council | primary school | Some upheld, recommendations | February 2015 |
| 201305043 | University of Strathclyde | policy/administration | Not upheld, no recommendations | February 2015 |
| 201305061 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, no recommendations | February 2015 |
| 201305097 | West Lothian Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2015 |
| 201305098 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2015 |
| 201305131 | Scottish Prison Service | searching of prisoner, property and cell | Upheld, recommendations | February 2015 |