New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305140 Business Stream charging method / calculation Not upheld, recommendations February 2015
201305144 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201305159 Dumfries and Galloway Housing Partnership neighbour disputes and antisocial behaviour Some upheld, no recommendations February 2015
201305440 Perth College UHI special needs - assessment and provision Upheld, recommendations February 2015
201305447 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201305701 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2015
201305843 Crown Office and Procurator Fiscal Service complaints handling Upheld, recommendations February 2015
201305891 Highland NHS Board clinical treatment / diagnosis Some upheld, no recommendations February 2015
201305895 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201306074 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations February 2015