New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201306175 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2015
201400050 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201400298 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations February 2015
201400321 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201400454 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201400826 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Upheld, recommendations February 2015
201400888 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations February 2015
201401186 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201401329 Falkirk Council repairs and maintenance Upheld, recommendations February 2015
201401413 University of Dundee policy/administration Not upheld, recommendations February 2015