New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401463 Glasgow Housing Association policy/administration Not upheld, no recommendations February 2015
201401547 East Dunbartonshire Council landlord registration Not upheld, no recommendations February 2015
201401586 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Some upheld, no recommendations February 2015
201401599 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2015
201401639 Lothian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations February 2015
201401683 Port of Leith Housing Association Ltd right to buy Upheld, recommendations February 2015
201401821 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201401837 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201402028 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201402073 The City of Edinburgh Council statutory notices Not upheld, no recommendations February 2015