Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404053 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2015 |
| 201404172 | Scottish Prison Service | personal property | Not upheld, no recommendations | February 2015 |
| 201404281 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2015 |
| 201300141 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2015 |
| 201300961 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201301433 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201302576 | The City of Edinburgh Council | communication staff attitude dignity and confidentiality | January 2015 | |
| 201302970 | The City of Edinburgh Council | maintenance and repair of roads | Upheld, recommendations | January 2015 |
| 201303289 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2015 |
| 201303382 | Glasgow City Council | complaints handling | Upheld, recommendations | January 2015 |