Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201303424 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations January 2015
201303782 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2015
201303870 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2015
201303935 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations January 2015
201303973 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2015
201304003 New College Lanarkshire complaints handling Some upheld, recommendations January 2015
201304174 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2015
201304276 Aberdeen City Council complaints handling (including appeals procedures) Not upheld, no recommendations January 2015
201304322 Perth and Kinross Council policy/administration Not upheld, no recommendations January 2015
201304417 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations January 2015