Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304445 South Lanarkshire Council handling of application (complaints by opponents) Not upheld, no recommendations January 2015
201304698 Dumfries and Galloway Council caravan sites Some upheld, recommendations January 2015
201304706 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2015
201304742 Perth and Kinross Council communication staff attitude dignity and confidentiality Not upheld, no recommendations January 2015
201304792 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations January 2015
201304894 Scottish Prison Service food Not upheld, no recommendations January 2015
201305012 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2015
201305176 Dundee City Council pre-contractual and commercial matters Some upheld, recommendations January 2015
201305181 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2015
201305310 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2015