Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305580 | Forth Valley NHS Board | policy / administration | Not upheld, no recommendations | January 2015 |
| 201305720 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2015 |
| 201305808 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | January 2015 | |
| 201305954 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201306170 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2015 |
| 201306184 | West Dunbartonshire Council | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201400045 | Kingdom Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201400205 | Eildon Housing Association Ltd | policy/administration | Not upheld, no recommendations | January 2015 |
| 201400350 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201400518 | A Council | primary school | Some upheld, recommendations | January 2015 |