Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400638 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations January 2015
201400666 Borders NHS Board admission / discharge / transfer procedures Upheld, recommendations January 2015
201400711 Crown Office and Procurator Fiscal Service policy/administration Not upheld, no recommendations January 2015
201400778 Forth Valley NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations January 2015
201400922 Orkney NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2015
201401055 Angus Housing Association Ltd improvements and renovation Not upheld, no recommendations January 2015
201401077 The City of Edinburgh Council civic amenity/waste Not upheld, no recommendations January 2015
201401102 East Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations January 2015
201401159 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations January 2015
201401187 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2015