Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401236 | Glasgow City Council | council tax | Some upheld, recommendations | January 2015 |
| 201401305 | A Dentist in the Lothian NHS Board area | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2015 |
| 201401580 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401690 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401710 | Scottish Ambulance Service | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401817 | Grampian NHS Board | policy / administration | Not upheld, no recommendations | January 2015 |
| 201401911 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401913 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401961 | Fife Council | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201401965 | The City of Edinburgh Council | rent and/or service charges | Not upheld, no recommendations | January 2015 |