Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402001 Business Stream incorrect billing Some upheld, recommendations January 2015
201402169 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations January 2015
201402362 North Ayrshire Council building warrants Some upheld, recommendations January 2015
201402380 Scottish Prison Service transfer to another prison Not upheld, no recommendations January 2015
201402520 Glasgow City Council refuse collection & bins Upheld, recommendations January 2015
201402563 Scottish Prison Service food Upheld, recommendations January 2015
201402721 Inverclyde Council traffic regulation and management Upheld, recommendations January 2015
201402870 Scottish Prison Service policy/administration Upheld, recommendations January 2015
201403021 Fife Council repairs and maintenance Upheld, recommendations January 2015
201403167 Business Stream incorrect billing Not upheld, no recommendations January 2015