New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202009167 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202101818 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202102504 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202102779 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2022 |
| 202103398 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202104334 | Lothian NHS Board - Acute Division | Hygiene / cleanliness / infection control | Not upheld, no recommendations | July 2022 |
| 202107375 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2022 |
| 202108353 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2022 |
| 201909705 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |
| 201910063 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2022 |