Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201205007 The City of Edinburgh Council unauthorised development/enforcement action Not upheld, no recommendations December 2014
201205369 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2014
201300746 A Council primary school Not upheld, recommendations December 2014
201301290 Fife Council applications, allocations, transfers & exchanges Not upheld, recommendations December 2014
201301327 Scottish Prison Service complaints handling Some upheld, recommendations December 2014
201301805 Perth and Kinross Council terminations of tenancy Upheld, action taken by body to remedy, no recommendations December 2014
201301851 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, recommendations December 2014
201302480 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2014
201302529 Fife NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations December 2014
201302535 Glasgow City Council licensing - other Upheld, recommendations December 2014