Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302649 A Health Board clinical treatment / diagnosis Some upheld, recommendations December 2014
201302796 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2014
201302968 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2014
201302971 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2014
201303004 A Council primary school Some upheld, recommendations December 2014
201303349 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2014
201303434 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations December 2014
201303446 Melville Housing Association Ltd complaints handling Not upheld, no recommendations December 2014
201303609 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2014
201303634 Business Stream incorrect billing Upheld, recommendations December 2014