Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303912 | Argyll and Bute Council | maintenance and repair of roads | Upheld, recommendations | December 2014 |
| 201304138 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, action taken by body to remedy, no recommendations | December 2014 |
| 201304154 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201304169 | Perth and Kinross Council | handling of application (complaints by applicants) | Some upheld, recommendations | December 2014 |
| 201304220 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | December 2014 |
| 201304372 | Scottish Prison Service | personal property | Upheld, recommendations | December 2014 |
| 201304451 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201304452 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201304459 | University of St Andrews | academic appeal/exam results/degree classification | Not upheld, recommendations | December 2014 |
| 201304600 | A Medical Practice in the Highland NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2014 |