Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304619 | A Dentist in the Fife NHS Board area | clinical treatment/diagnosis | Some upheld, recommendations | December 2014 |
| 201304791 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | December 2014 |
| 201305119 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, recommendations | December 2014 |
| 201305134 | Scottish Prison Service | work in prison | Some upheld, recommendations | December 2014 |
| 201305342 | Scottish Government Directorate for Planning and Environmental Appeals | handling of application (complaints by applicant) | Not upheld, no recommendations | December 2014 |
| 201305649 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2014 |
| 201305691 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201305831 | Scottish Borders Council | homeless person issues | Resolved, no recommendations | December 2014 |
| 201305882 | Falkirk Council | civic amenity/waste | Upheld, recommendations | December 2014 |
| 201305959 | A Council | policy/administration | Not upheld, no recommendations | December 2014 |