Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305982 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2014
201306068 Perth and Kinross Council parking Not upheld, no recommendations December 2014
201306105 Bridgewater Housing Association Ltd improvements and renovation Upheld, action taken by body to remedy, recommendations December 2014
201306235 Highland NHS Board continuing care Not upheld, no recommendations December 2014
201400034 Business Stream charging method / calculation Upheld, recommendations December 2014
201400081 Crown Office and Procurator Fiscal Service complaints handling Upheld, action taken by body to remedy, no recommendations December 2014
201400117 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2014
201400125 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201400303 Bridgewater Housing Association Ltd communication/ staff attitude/ dignity/ confidentiality Not upheld, no recommendations December 2014
201400384 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2014