Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400436 | Scottish Prison Service | home detention curfew | Upheld, action taken by body to remedy, recommendations | December 2014 |
| 201400540 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | December 2014 |
| 201400583 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201400585 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201400587 | Bridgewater Housing Association Ltd | policy/administration | Upheld, recommendations | December 2014 |
| 201400621 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2014 |
| 201400641 | The City of Edinburgh Council | housing statutory repair notices | Not upheld, no recommendations | December 2014 |
| 201400811 | Aberdeen City Council | public hygiene/shops/dairies/food processing | Some upheld, recommendations | December 2014 |
| 201400817 | Aberdeen City Council | parking | Not upheld, no recommendations | December 2014 |
| 201401164 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |