New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401246 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | December 2014 |
| 201401247 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Not upheld, no recommendations | December 2014 |
| 201401248 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Not upheld, no recommendations | December 2014 |
| 201401403 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2014 |
| 201401420 | Angus Council | policy/administration | Upheld, no recommendations | December 2014 |
| 201401429 | Greater Glasgow and Clyde NHS Board | record-keeping | Not upheld, no recommendations | December 2014 |
| 201401460 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment/diagnosis | Not upheld, no recommendations | December 2014 |
| 201401597 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201401600 | Aberdeen City Council | improvements and renovation | Not upheld, no recommendations | December 2014 |
| 201401696 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |