New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402024 | West Dunbartonshire Council | council tax | Not upheld, no recommendations | December 2014 |
| 201402046 | Dumfries and Galloway Council | handling of application (complaints by opponents) | Some upheld, recommendations | December 2014 |
| 201402048 | Ayrshire and Arran NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2014 |
| 201402209 | Glasgow City Council | communication/ staff attitude/ confidentiality | Some upheld, recommendations | December 2014 |
| 201402245 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | December 2014 |
| 201402368 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | December 2014 | |
| 201402551 | The City of Edinburgh Council | applications, allocations, transfers & exchanges | Not upheld, recommendations | December 2014 |
| 201402599 | A Council | primary school | Upheld, recommendations | December 2014 |
| 201402727 | Fife Council | policy/administration | Not upheld, no recommendations | December 2014 |
| 201402836 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | December 2014 |