New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402848 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201402882 Scottish Prison Service personal property Not upheld, recommendations December 2014
201402914 Scottish Prison Service education Not upheld, no recommendations December 2014
201403048 Scottish Prison Service religious services and visits Not upheld, no recommendations December 2014
201403062 Aberdeen City Council communication staff attitude and confidentiality Upheld, recommendations December 2014
201403211 Scottish Prison Service policy/administration Not upheld, no recommendations December 2014
201300210 Glasgow Housing Association applications, allocations, transfers & exchanges Not upheld, no recommendations November 2014
201300373 West Dunbartonshire Council repairs and maintenance Not upheld, no recommendations November 2014
201300798 Aberdeenshire Council complaints handling Not upheld, no recommendations November 2014
201300973 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014