New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202000766 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Upheld, recommendations | June 2022 |
| 202001906 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | June 2022 |
| 202002008 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2022 |
| 202002417 | Yorkhill Housing Association Ltd | Policy / administration | Upheld, recommendations | June 2022 |
| 202002896 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2022 |
| 202003195 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |
| 202004335 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2022 |
| 202004854 | Lanarkshire NHS Board | Nurses / nursing care | Upheld, recommendations | June 2022 |
| 202005840 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |
| 202100230 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |