New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301049 A Council secondary school Upheld, recommendations November 2014
201301164 The City of Edinburgh Council hall letting, indoor facilities, libraries, museums etc Not upheld, recommendations November 2014
201301560 The City of Edinburgh Council policy/administration Not upheld, no recommendations November 2014
201301736 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2014
201302039 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2014
201302169 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2014
201302257 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2014
201302514 A Medical Practice in the Ayrshire and Arran NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations November 2014
201302662 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2014
201302794 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2014