New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303844 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2014 |
| 201303888 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | November 2014 |
| 201303988 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2014 |
| 201303993 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2014 |
| 201304236 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | November 2014 |
| 201304318 | Angus Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Upheld, recommendations | November 2014 |
| 201304320 | Glasgow City Council | traffic regulation and management | Not upheld, no recommendations | November 2014 |
| 201304375 | The Highland Council | policy/administration | Not upheld, no recommendations | November 2014 |
| 201305215 | Stirling Council | handling of application (complaints by opponents) | Not upheld, no recommendations | November 2014 |
| 201305291 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |