New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305358 | Angus Council | handling of application (complaints by opponents) | Upheld, recommendations | November 2014 |
| 201305386 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201305494 | Fife Council | handling of application (complaints by opponents) | Not upheld, recommendations | November 2014 |
| 201305501 | Dumfries and Galloway Council | maintenance and repair of roads | Not upheld, no recommendations | November 2014 |
| 201305567 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, no recommendations | November 2014 |
| 201305568 | Cairn Housing Association Ltd | repairs and maintenance | Some upheld, no recommendations | November 2014 |
| 201305631 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | November 2014 |
| 201305763 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | November 2014 |
| 201305854 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2014 |
| 201305859 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |