New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400714 Greater Glasgow and Clyde NHS Board complaints handling Not upheld, no recommendations November 2014
201400855 Scottish Court Service complaints handling Upheld, recommendations November 2014
201401023 Midlothian Council complaints handling Not upheld, no recommendations November 2014
201401184 Scottish Prison Service complaints handling Upheld, recommendations November 2014
201401348 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201401364 West College Scotland communication/ staff attitude/dignity/confidentiality Some upheld, action taken by body to remedy, recommendations November 2014
201401555 Glasgow City Council parks, outdoor centres and facilities Upheld, recommendations November 2014
201401593 Perth and Kinross Council complaints handling Upheld, recommendations November 2014
201401677 Glasgow City Council public health & civic government acts - nuisances/problems in/around buildings Upheld, recommendations November 2014
201401842 Children's Hearings Scotland complaints handling Not upheld, no recommendations November 2014