New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401984 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations November 2014
201401999 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201402013 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201402047 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2014
201402114 Scottish Prison Service recreation Some upheld, recommendations November 2014
201402194 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2014
201402200 Blackwood Homes complaints handling Some upheld, recommendations November 2014
201402321 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2014
201402365 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201402384 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations November 2014