New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201402429 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | November 2014 |
201402507 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
201203974 | Scottish Water | policy/administration | Some upheld, no recommendations | October 2014 |
201204486 | Greater Glasgow and Clyde NHS Board - Acute Services Division | complaints handling | Upheld, recommendations | October 2014 |
201300412 | Queen Margaret University | academic appeal/exam results/degree classification | Some upheld, recommendations | October 2014 |
201300654 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2014 |
201300828 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2014 |
201301099 | New College Lanarkshire | policy/administration | Some upheld, recommendations | October 2014 |
201301136 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2014 |
201301174 | Transport Scotland | policy/administration | Not upheld, no recommendations | October 2014 |