New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302444 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2014 |
| 201302687 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201303011 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |
| 201303061 | Business Stream | charging method / calculation | Upheld, recommendations | October 2014 |
| 201303170 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |
| 201303271 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201303369 | Business Stream | charging method / calculation | Upheld, recommendations | October 2014 |
| 201303646 | Business Stream | leakage | Upheld, recommendations | October 2014 |
| 201304103 | Waverley Housing | repairs and maintenance | Some upheld, recommendations | October 2014 |
| 201304173 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |