New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202101735 | West Lothian Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | June 2022 |
| 201900993 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 201903984 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Some upheld, recommendations | May 2022 |
| 201903992 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2022 |
| 201907379 | Lothian NHS Board - Acute Division | Appointments / Admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2022 |
| 201907694 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 201907885 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 201909224 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 201911256 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 201911282 | East Dunbartonshire Council | Noise pollution | Upheld, recommendations | May 2022 |