New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304482 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | October 2014 |
| 201304591 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201304892 | The Highland Council | policy/administration | Some upheld, no recommendations | October 2014 |
| 201305082 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2014 |
| 201305356 | A Dental Practice in the Forth Valley NHS Board area | complaints handling | Complaint withdrawn | October 2014 |
| 201305399 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, action taken by body to remedy, no recommendations | October 2014 |
| 201305519 | Midlothian Council | neighbour disputes and antisocial behaviour | Some upheld, recommendations | October 2014 |
| 201305828 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |
| 201305957 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201305967 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | October 2014 |