New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401500 | Scottish Prison Service | complaints handling | Upheld, recommendations | October 2014 |
| 201401556 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, action taken by body to remedy, no recommendations | October 2014 |
| 201401557 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201401716 | Crofting Commission | handling of application | October 2014 | |
| 201401728 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | October 2014 |
| 201401734 | Fife Council | estate management, open space & environment work | Upheld, recommendations | October 2014 |
| 201401752 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201401799 | A Council | primary school | Not upheld, no recommendations | October 2014 |
| 201401819 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201401863 | Forth Valley NHS Board | complaints handling | Upheld, recommendations | October 2014 |