New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402677 Scottish Prison Service legal correspondence October 2014
201200613 Scottish Prison Service progression Not upheld, no recommendations September 2014
201202973 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2014
201203396 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations September 2014
201204887 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2014
201300609 Business Stream incorrect billing Upheld, recommendations September 2014
201300612 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations September 2014
201300766 Stirling Council applications, allocations, transfers & exchanges Some upheld, action taken by body to remedy, recommendations September 2014
201301200 Lanarkshire Housing Association Ltd improvements and renovation Upheld, no recommendations September 2014
201301400 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014